Clause 1: Introduction

Welcome to Innent Inc. ("Innent," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our services, including our website, mobile applications, and related platforms (collectively, the "Service"). By accessing, browsing, or using our Service, you confirm that you have read, understood, and agreed to be bound by these Terms, which form a legally binding agreement between you and Innent.

Our Service is designed to provide seamless access to travel-related services, including booking accommodations and activities, ensuring convenience, flexibility, and affordability. These Terms aim to ensure transparency while outlining your rights, responsibilities, and legal obligations when using our platform. Alongside your booking confirmation email ("Booking Confirmation"), they establish the framework governing the availability of Travel Services and your interactions with Innent.

For the purposes of these Terms:

• "Innent," "we," "us," or "our" refers to Innent Inc., a federally registered corporation located at 13373 King George Blvd, Surrey, British Columbia V3T 2T5, Canada.
• "Our Service" encompasses our websites, applications, and online tools designed to facilitate your travel bookings.
• "Travel Provider," "Supplier," or "Third-Party Service Provider", "Property owner" refers to entities offering travel-related services through our platform, such as hotels, short-term rental properties, and activity providers.
• "Rules and Restrictions" refer to the policies provided by the Travel Provider, such as Cancellation Policy, Refund Policy etc.
• "Travel Services" are the accommodations, activities, or other travel-related offerings provided by these Travel Providers.
• "You" refers to any traveller using our Service or making a booking through it.
• " User(s)" indicates to our suppliers, partners, and users (collectively referred to as "Users")

Your use of our Service and any booking made is contingent upon your acceptance of these Terms. If you do not agree, you must refrain from using the service or making any bookings.

Please note that we reserve the right to update or modify these Terms at any time, and your continued use of our Service after such changes constitutes your acceptance of the revised Terms. We recommend saving or printing a copy of these Terms for your records. For assistance or inquiries regarding these Terms, please contact our support team.

At Innent, we are committed to ensuring an exceptional travel experience while maintaining a trusted and transparent relationship with our users.

Clause 2: Important guidelines

When using our platform to book Travel Services, it is essential to familiarize yourself with both our Terms of Service (Terms of Use) and the specific terms and conditions of the Travel Providers (“Rules and Restrictions”). These Rules and Restrictions, provided by Travel Providers such as accommodation properties, will be presented for your review and acceptance prior to completing a booking. Violating these terms may result in the cancellation of your booking, denial of access to the Travel Service, forfeiture of payments made, and potential charges for costs incurred due to the violation.

Our Service is designed to assist you in finding and booking Travel Services while providing relevant travel information. By using our platform, you agree to adhere to the following guidelines:

• Use the Service exclusively for personal, non-commercial purposes.
• Be at least 18 years old and legally capable of entering into binding agreements.
• Provide accurate and complete information.
• Comply with all applicable laws and our Terms of Service.

If you hold an account with us, you are responsible for safeguarding your login credentials and all activities under your account. For bookings made on behalf of others, you must secure their consent, inform them of all applicable terms, ensure their acceptance, and handle payments, cancellations, changes, or other booking-related matters.

Prohibited activities include:

• Submitting false or fraudulent bookings.
• Using automated tools (e.g., robots or spiders) to access or monitor our platform.
• Violating security measures or bypassing restrictions.
• Overloading our systems or infrastructure.
• Deep-linking, framing, or mirroring any part of our Service without prior authorization.

We reserve the right to deny access to our platform for any valid reason and may implement updates or improvements at our discretion.

To create an account, you must be at least 18 years old and follow the provided instructions. If you wish to delete your account, follow the account deletion instructions on our platform if provided or contact the support team.

For your convenience, our search results are sorted by default based on relevance, with options to adjust preferences (e.g., price or guest reviews). Paid commercial listings are clearly marked (e.g., “Ad”). If redirected to a third-party booking service, any transactions will be governed by the third party’s terms and conditions, with no liability on our part for such bookings.

Once a booking is confirmed, you will receive an email containing all essential details, including a description of the Travel Services and the total price. If you do not receive this confirmation within 24 hours, please Contact Us promptly.

Clause 3: Liability

Innent Inc. manages and operates its Service, while the Travel Providers are solely responsible for delivering the Travel Services to you. The third-party hotels and service providers offering their services through our Site act as independent contractors and are not agents, employees, or representatives of Innent Inc. Consequently, Innent Inc. assumes no liability for the acts, errors, omissions, representations, warranties, breaches, negligence, or violations of such third parties.  

 

The Travel Providers supply Innent Inc. with information regarding the Travel Services, including details, photos, rates, and relevant rules and restrictions, which are displayed through our Service. However, it is the sole responsibility of the Travel Providers to ensure the accuracy, completeness, and currency of such information. Innent Inc. disclaims liability for any inaccuracies, except where such inaccuracies result directly from our actions. Property ratings displayed are for guidance only and may not reflect official ratings. Additionally, photographs and illustrations provided on our Service are intended solely as a guide and may not accurately represent the accommodations offered.  

 

To the maximum extent permitted by law, Innent Inc. does not guarantee the availability of specific Travel Services, the accuracy of the information displayed on the Site, or that the services, servers, or emails sent by us are free of viruses or harmful components. All information, software, and Travel Services offered through our Service are provided without warranties or conditions of any kind, including implied warranties or conditions of satisfactory quality, merchantability, fitness for a particular purpose, title, or non-infringement.  

 

Innent Inc. disclaims all liability for any personal injury, death, property damage, or other damages or expenses resulting from the acts or omissions of Travel Providers. Furthermore, to the fullest extent permitted by law, Innent Inc. will not be liable for any direct, indirect, punitive, special, incidental, or consequential damages arising from:  

- The Travel Services,  

- The use of our Service,  

- Delays or inability to use our Service, or  

- The use of links from our Service,  

 

whether based on negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, even if Innent Inc. has been advised of the possibility of such damages.  

 

If Innent Inc. is found liable for any loss or damage under these Terms, such liability will be limited to direct damages that are reasonably foreseeable, actually incurred, and directly attributable to Innent Inc.'s actions. In no event will the liability of Innent Inc. exceed the greater of (a) the amount paid by you for the Travel Services in question or (b) one hundred Canadian dollars (CAD $100.00) or the equivalent in local currency. These limitations reflect the allocation of risk between you and Innent Inc. and will survive and apply even if a limited remedy provided under these Terms fails in its essential purpose.  

 

In the event of force majeure, such as the interruption of communication services or strikes by airlines, properties, or air traffic controllers, all affected obligations under these Terms will be suspended. The party affected by the force majeure event will not be liable for any inability to fulfill its obligations.  

 

Certain jurisdictions may not permit the exclusion or limitation of specific liabilities; therefore, some of the above limitations and waivers may not apply to you.

Clause 4: Indemnity
You agree to indemnify, defend, and hold harmless Innent Inc., its affiliates, officers, directors, employees, agents, licensors, and third-party providers from and against any and all claims, actions, liabilities, damages, losses, costs, and expenses (including but not limited to reasonable attorneys' fees) arising out of or in connection with:

1. Your use of the Service, including any content you submit, post, or transmit through the Service.
2. Any breach by you of these Terms and Conditions or any other applicable policies, rules, or guidelines.
3. Your violation of any applicable law, regulation, or third-party rights (including but not limited to intellectual property rights or privacy rights).
4. Any disputes or issues arising from your interactions with Travel Providers, Service Providers, or Third-Party Aggregators.
5. Any claims related to the booking, use, or performance of Travel Services or Attractions that you make through the Service, including claims related to cancellations, refunds, or performance issues.

This indemnity obligation will survive the termination of these Terms and your use of the Service.

Clause 5: Traveller Support, Disputes, and Arbitration

This section outlines the process for resolving any disputes that may arise between you, as the traveller, and Innent Inc. (referred to as "Innent" or "the Company"). It is essential to understand the procedures, obligations, and limitations regarding dispute resolution, as this section governs how any claims or disagreements will be addressed. Please read it carefully and ensure full comprehension of the rights and responsibilities it outlines.

1. Claims and Governing Law

A “Claim” refers to any dispute or legal issue between you and Innent, including any claims related to this Agreement, the Privacy Policy, the Services provided, any interactions with Innent, any representations or omissions by Innent, or your use of the Innent platform. The scope of this section includes all claims based on contract, tort, statute, or any other legal foundation.

All Claims, including those arising from this Agreement and any subsequent interpretations or enforcement, shall be governed exclusively by and construed under the laws of British Columbia, Canada. This includes the enforcement of this Dispute Resolution provision.

2. Informal Dispute Resolution

Innent strives to provide excellent customer service and resolve any Claims promptly. Before pursuing formal dispute resolution mechanisms such as arbitration, you must first engage in an informal dispute resolution process with Innent's customer support. This informal process aims to resolve issues in good faith and to the satisfaction of all parties involved.

You agree to notify Innent's Customer Service Department through either email (support@innent.com) or by Contact Us page on our website, providing all details regarding the nature of your Claim. Participation in this informal process is mandatory before initiating formal proceedings.

3. Mandatory Pre-Arbitration Notice Procedure

If informal dispute resolution fails to resolve your Claim, and you wish to proceed with arbitration, you are required to follow the Pre-Arbitration Notice Procedure. This procedure is designed to provide both parties with a fair opportunity to resolve the dispute before escalating to arbitration.

3a. Requirements of the Pre-Arbitration Notice

The Claimant (the party raising the dispute) must send a formal written notice (the "Notice") to the other party involved in the dispute. The Notice must meet the following requirements:

• It must be sent by certified mail with a copy sent by email to Legal@innent.com.
• It must be addressed to Innent’s registered office or to your contact details on file.
• The Notice must include:
  • The Claimant’s full name, postal address, and email address.
  • A clear description of the facts and the basis for the Claim, including any relevant transactions or accounts.
  • A detailed breakdown of damages being claimed and the basis for calculating those damages.
  • A signed statement by the Claimant (or an authorized company executive) certifying the accuracy of the information contained in the Notice.

Upon receipt of the Notice, both parties will engage in good-faith negotiations for a period of 45 days in an effort to resolve the matter amicably. During this period, either party may request a conference (in person, by telephone, or via video) to facilitate resolution. If, after 45 days, the matter remains unresolved, either party may proceed to arbitration.

Failure to comply with the Pre-Arbitration Notice Procedure will result in the dismissal of any arbitration proceedings until such compliance is met.

4. Arbitration Agreement

If the Claim is not resolved through the Pre-Arbitration Notice Procedure, any unresolved dispute shall be resolved exclusively through binding arbitration under the rules of arbitration, rather than through litigation in court. By agreeing to these terms, you acknowledge and agree that you and Innent are waiving the right to resolve disputes through litigation in court, except where specified by law.

4a. Conducting Arbitration

• The arbitration shall be governed by the Arbitration Act of British Columbia and administered by an accredited arbitration body chosen by both parties.
• The arbitration will be conducted before a single arbitrator who will make a final and binding decision.
• Arbitration may be conducted in person, via telephone, or by video conference depending on the parties' preferences.
• All parties involved shall bear their own legal costs unless otherwise stipulated by the arbitrator.

4b. Scope of Arbitration

• All claims, including those regarding the formation, interpretation, or enforceability of this Agreement, shall be subject to arbitration.
• The arbitrator will have full discretion to issue an award based on the facts of the case and applicable law, including the authority to grant any remedy available in a court of law, including damages, injunctive relief, or specific performance.

4c. Consolidation of Claims

• Multiple claims involving related issues may be consolidated into a single arbitration, provided all parties agree. However, the arbitrator cannot preside over any class action or representative proceedings.

4d. Small Claims Exception

• If your claim qualifies, you may elect to pursue the claim in small claims court, provided that the amount of the claim is below the statutory limit for small claims. The small claims action may be filed in the jurisdiction of your residence or in Surrey, BC.

5. Class Action Waiver

YOU AND INNENT AGREE THAT ALL DISPUTES SHALL BE HANDLED INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION OR REPRESENTATIVE LAWSUIT. THE ARBITRATOR MAY NOT CONSOLIDATE YOUR CLAIM WITH THE CLAIMS OF OTHER INDIVIDUALS, AND ANY JUDGMENT OR AWARD WILL BE GRANTED SOLELY TO THE INDIVIDUAL CLAIMANT. BY AGREEING TO THIS ARBITRATION PROVISION, YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR COLLECTIVE PROCEEDING, AND THIS WAIVER IS A MATERIAL AND NON-SEVERABLE PART OF THIS AGREEMENT.

6. Third-Party Beneficiaries

This dispute resolution provision shall also apply to any third parties involved in providing services through Innent, such as affiliates, partners, or vendors. The Vendor and its affiliates shall be deemed third-party beneficiaries to this Agreement, and they may enforce the provisions of this section regarding dispute resolution.

7. Severability

In the event that any provision of this section is deemed unenforceable or invalid by a competent court, the remainder of the Agreement shall remain in full force and effect, and the unenforceable provision will be severed from the Agreement without affecting the overall validity of the arbitration process.

8. Reciprocal Agreement

The provisions of this section shall be reciprocal and interpreted in a way that ensures fairness for both parties. Any action, claim, or legal recourse available to either you or Innent may be pursued in accordance with the procedures outlined in this section.

9. Right to Amend

Innent Inc. reserves the right to modify or amend this dispute resolution provision, provided that any such amendments shall not apply retroactively to any Claims already in dispute at the time of the amendment.

By using the services of Innent Inc., you acknowledge and agree to abide by the dispute resolution and arbitration procedures as outlined in this section. 

If you have any questions or concerns regarding this process, please contact our Customer Service Department at support@innent.com or using Contact Us form.

Clause 6: Booking Authorization, Charges, and Associated Fees

When you choose Innent for your travel needs, you’re authorizing us to handle your hotel reservations and payment arrangements. This includes not only the price set by the hotel but also any applicable fees and taxes. These may consist of Innent’s Service Fees and tax recovery charges, which cover the estimated taxes remitted to the hotel.

Before you finalize your reservation, we’ll provide clear information about these charges before the heading “Taxes & Fees”, so you know exactly what to expect. Once your booking request is submitted, Innent is authorized to process the reservation on your behalf and for any accompanying guests.

Please note that some rates and fees are strictly nonrefundable. Hotels may also apply their own charges, such as resort fees or room-specific fees. If a cancellation is not made within the hotel’s required time frame, the full amount—including hotel fees, taxes, and Innent’s Service Fees—may be forfeited.

Understanding Our Service Fees
Innent applies Service Fees for facilitating your bookings, maintaining the platform, and delivering exceptional customer service. These fees vary based on the type of reservation and will always be disclosed upfront before you complete your purchase. For instance:

• A non-refundable processing fee of CAD 11.49 (the "Booking Fee"), plus applicable taxes, shall apply to every reservation made through our platform.
• For reservations made under unpublished rates, specifically within the "Personalized Bookings" section, the same Booking Fee shall apply to each reservation, except where the reservation includes more than seven (7) rooms.
• Reservations for more than seven (7) rooms shall be classified as "Group Bookings" and will incur a non-refundable processing fee of CAD 114.00 plus applicable taxes, per booking.

Unless legally required otherwise, Service Fees are retained even if you cancel, modify, or fail to fulfill the booking.

What You Acknowledge
 By booking with Innent, you acknowledge that we are acting as your agent to secure hotel reservations. The rates you see on our site combine the hotel’s charges, applicable government taxes, and Innent’s Service Fees. Additional charges may apply based on your reservation specifics.

Innent is committed to transparency and delivering value while simplifying your travel experience. Should you have any questions, our team is here to assist.

Clause 7: Terms of Pricing, Payment, Taxation, & Chargeback

The price of the travel services available through our platform will be displayed at the time of booking and in the confirmation email, except in the event of obvious errors. While prices may fluctuate dynamically, any confirmed bookings will not be affected by such changes. In cases of pricing errors, we reserve the right to cancel your booking without penalty or offer the correct price.

The prices displayed may include Innent service/facilitation charges, taxes or tax recovery charges, such as value-added tax (VAT), goods and services tax (GST), sales tax, occupancy tax, and other similar charges. These taxes are generally estimated based on the prices shown before any discounts, including those applied by us, coupons, or loyalty rewards unless these discounts are treated as a price reduction for tax purposes in the relevant jurisdiction. For “Pay Now” bookings, tax recovery charges represent an estimate of taxes paid to the Travel Provider on your behalf for services rendered (e.g., room rental fees). Travel Providers are responsible for remitting taxes to the appropriate authorities, and tax rates or taxability may vary by jurisdiction. Please note that the actual amounts paid may differ from the tax recovery charges due to fluctuating rates, taxability, or other factors.

In some jurisdictions, sales, use, or local hotel occupancy taxes may apply to amounts charged by us, including service or facilitation fees. In these cases, we may be responsible for collecting and remitting these taxes, based on the total price that includes both the amounts we charge for our services and the Travel Services provided by the Travel Provider. Additionally, local taxes (e.g., city or tourist taxes) imposed by local authorities may be charged by us or the Travel Provider, and we will inform you of these charges before completing your booking if they have been communicated to us by the Travel Provider. Please be aware that local tax rates may change between the booking date and the stay date, and you may be required to pay taxes at a higher rate if such changes occur.

In most cases, Innent Inc. processes all applicable payments for services provided through our platform unless you select the option to “pay at hotel” which we may provide at the time of booking. By engaging our services, you authorize Innent Inc. or the Travel Provider to verify your payment method, which may involve obtaining a pre-authorization, charging a nominal fee, or using other verification methods. Upon successful verification, your payment method will be charged accordingly.

Certain banks and card issuers may impose additional fees for international or cross-border transactions. For example, if your payment card is issued in a different country from the Travel Provider or if you choose to transact in a currency different from the local currency used by our Service, your card issuer may apply an international or cross-border transaction fee. Additionally, some banks or card issuers may apply a currency conversion fee if your booking is made in a currency other than that of your card. Innent Inc. is not responsible for any fees related to currency exchange or card issuer fees. For any questions regarding these fees or the exchange rate applied to your booking, you should contact your bank or card issuer directly.

Currency conversion rates displayed on our Service are derived from public sources and reflect current exchange rates, which may fluctuate over time. These rates are provided for informational purposes, and while we strive to offer accurate information, Innent Inc. does not guarantee the accuracy of these conversion rates, as they are beyond our control.

We may also collaborate with alternative payment providers (such as consumer finance companies) to offer additional payment options. While we facilitate these methods, we do not endorse or assume responsibility for any products or services offered by these third-party payment providers. Your use of these methods is at your own risk and subject to the respective provider’s terms and conditions.

In the event of a chargeback dispute, we encourage you to contact Innent Inc. directly to address any concerns regarding charges on your credit card statement before initiating a chargeback with your credit card company. Our team is dedicated to resolving any issues quickly and efficiently. However, Innent reserves the right to dispute chargebacks we believe are inappropriate, and we may cancel a reservation if a chargeback is initiated for that booking.

Examples of improper chargebacks include but are not limited to:

• Chargebacks for non-cancellable reservations where neither Innent nor the Travel Provider can issue a refund, regardless of whether the reservation was used.
• Chargebacks for charges made with your credit card by family, friends, or others who had direct access to your card and where you authorized the use.
• Chargebacks arising from a Travel Provider’s inability to deliver a product or service exactly as described.
• Chargebacks due to force majeure events or circumstances beyond the control of Innent or our partners.

We are committed to providing excellent service and support, so please don’t hesitate to reach out if you need clarification or assistance with any aspects of your booking using the Contact Us form.

Clause 8: Terms of Modification, Cancellation & Refund

You may request to cancel or modify your booking, including changes to travel dates, destinations, accommodations, or transportation, by contacting us directly. However, you do not have an automatic right to cancel or modify a booking unless permitted under the specific Rules and Restrictions provided by the relevant Travel Provider at the time of booking. Travel Providers may impose fees for partial or full cancellations or modifications, as outlined in their Rules and Restrictions, and you agree to bear any such charges.

The cost of any modifications will depend on the rates and availability at the time of the requested change, which may differ from the original booking price. Rates often increase as the departure date approaches. It is crucial to review and understand the applicable Rules and Restrictions for your booking, which may include:

• Failure to cancel or modify accommodations within the permitted cancellation period may result in charges as per the Travel Provider's policies and Innent’s policy as shown at the time of booking.
• Certain properties may prohibit cancellations or modifications after booking.
• For Pay Later bookings, failure to show up or cancel may result in no-show or cancellation fees as specified in the provider’s policies.

• For Personalized Bookings, the applicable cancellation terms shall be specified in a separate contract provided to the user. In the absence of such a contract, the cancellation policy of the relevant travel provider shall govern and apply to the booking.
• Smart Stay bookings are exclusively available in the "Pay Now" or "Advance Pay" option, requiring full payment upfront to secure the reservation. Due to the nature of these short-term bookings, all payments are non-refundable, and cancellations are not eligible for any refunds. Additionally, this booking type is exempt from coverage under the Emergency Recovery section of Innent Inc.'s terms of service.

• Refunds for unused Travel Services are subject to the Rules and Restrictions of the Travel Provider.
• If a cancellation impacts multiple individuals under a single booking, cancellation fees will apply to each individual.

If permitted by the Travel Provider, we may charge an additional administrative fee for processing cancellations or modifications, and you will be informed of any applicable charges before proceeding.

In cases where full payment or related fees are not received by the required deadline, we or the Travel Provider may cancel your booking. Additionally, unforeseen circumstances, such as overbooking due to technical issues or property closures caused by weather events, may necessitate cancellation or modification by us or the Travel Provider. In such cases, we will make reasonable efforts to notify you promptly, provide alternative solutions, or issue a refund where possible.

Refunds will be processed through the original payment method used for the booking. Refunds are managed by the entity that received your payment, and we are not involved in the Travel Provider's refund process. Please note that service fees charged by us are non-refundable unless explicitly stated during the booking process.

Clause 9: Account Termination

Innent reserves the right to terminate accounts and cancel bookings if there is reasonable evidence of fraudulent activity, abuse, association with government-sanctioned individuals or entities, or other suspicious behaviour. Should such activity be identified, Innent may cancel any current or future bookings associated with your name, email address, payment method, or account and suspend or permanently close the account along with any related accounts deemed connected to the suspicious activity. 

In addition, Innent retains the right to pursue legal remedies to recover any financial losses incurred, including reporting the matter to law enforcement, regulatory authorities, or financial institutions. You will be notified of any cancellation or termination decision, and while you may contact us to provide additional information or dispute the action, the ultimate determination lies solely with Innent. Personal data related to terminated accounts may be retained in compliance with applicable laws for investigative or legal purposes, and we may report suspicious activities to relevant government agencies. 

Refunds for cancelled bookings will be processed only in accordance with our Refund Policy and the applicable Rules and Restrictions of the Travel Provider, with no refunds issued for confirmed fraudulent or abusive conduct. By using our services, you agree to indemnify and hold Innent harmless from any claims, damages, or losses resulting from fraudulent or abusive activities or misuse of the Service. Suspended accounts may be reinstated at Innent’s sole discretion if the activity is determined not to be fraudulent or abusive. 

To the maximum extent permitted by law, Innent disclaims all liability for any inconvenience, loss, or damages arising from the termination of accounts or cancellation of bookings under this clause. This provision is subject to applicable laws and regulations, and certain limitations or exceptions may not apply where specific legal protections are mandated.

Clause 10: Stay Service’s Terms

Clause 10-A: Standard Stay

You may not book more than seven (7) rooms through our Service at the same property for the same dates. If you attempt to book more than seven (7) rooms in separate bookings, we may cancel the reservations and charge a cancellation fee. If any deposit was paid, it may be forfeited. If you wish to book more than seven rooms, you are required to use the Personalized & Group Bookings Section of our Service, and you may be required to sign a written contract or pay a non-refundable deposit.

Clause 10-B: Smart Stay Bookings

The "Smart Stay" feature offers flexible booking options where guests can pay only for the hours they need, providing convenience and cost-efficiency for short-term stays. Under this service, Innent Inc. provides three fixed 6-hour time slots with an hour-long interval between each session to allow for cleaning and sanitization. The available slots are as follows:

• 7 AM to 1 PM
• 2 PM to 8 PM
• 9 PM to 3 AM

Additional Fees for Extended Stays

Guests should note that any stay extending beyond the reserved slot time will incur additional fees. These fees are determined at the discretion of the hotel or third-party service providers, reflecting their individual policies on extended stays.

For Cancellation, refund and modification of smart stay reservations refer to clause 8 of this TOU.

Clause 10-C: Personalized Corporate Bookings

Innent Inc. offers a premium Personalized Booking Service designed to assist clients with organizing high-value, custom events and even for singular assistance. These services include, but are not limited to, arranging group accommodations, securing venue and conference hall reservations, and facilitating other bespoke arrangements. These bookings are coordinated through Innent Inc. representatives, ensuring an efficient and curated experience that meets the client’s needs. 

Each aspect of our services is governed by a distinct cancellation policy, which is clearly disclosed at the time of booking. For the specific cancellation policy applicable to this section, please refer to Clause 8 of these Terms of Use. By utilizing our Personalized & Group Bookings Section, clients agree to abide by the terms outlined in this document.

Clause 10-D: Emergency Recovery

The Emergency Recovery service by Innent Inc. offers customers the option to resell or transfer their prepaid or Innent Pay reservations to other individuals at 50% of the original booking cost, providing a valuable option to reduce potential losses from no-shows or unused bookings. This service aims to enhance booking flexibility and guest satisfaction by ensuring the booking value is partially recoverable. However, once a reservation is sold or transferred through Emergency Recovery, it is final, non-refundable, and non-cancellable for both the seller and the buyer.

Commission and Transaction Terms

Innent Inc. may apply around 15% commission on the final sale price for both the seller and the buyer. This commission is applied immediately upon transaction completion, and all transfers are managed through the Innent platform. The reservation, once sold, cannot be transferred or sold again through Emergency Recovery, ensuring that each reservation maintains a single resale transaction.

Eligibility and Reservation Parameters

Emergency Recovery applies strictly to “Prepaid/Innent Pay/Advance Pay” bookings; it is not available for standard, pay-later, or other forms of booking arrangements. Reservations eligible for Emergency Recovery must maintain the original booking details, including:

• Room Type: The specific room category, such as Standard, Deluxe, suite etc, cannot be altered.
• Occupancy Limits: The number of guests, including adults and children, specified in the original booking must remain unchanged before arrival.
• Amenities: Additional in-room amenities included in the original booking are not transferable or eligible for an upgrade through Emergency Recovery unless the accommodation provider allows it. 
• Changes, modifications, and upgrades (i,e. such as increasing the number of guests or adding specific amenities ) to bookings are subject to the sole discretion of the third-party service provider. Such adjustments may be permitted, potentially subject to additional costs as determined by the service provider and the hotel or third-party service provider reserves the right to refuse any changes based on availability or other factors.

For Cancellations, modification and refund policy, refer to Clause 8 of this TOU. By using the Emergency Recovery service, both sellers and buyers acknowledge and accept the terms and conditions, understanding that Innent Inc. facilitates the transaction with no liability for post-transfer changes, cancellations, or provider decisions.

Clause 10-E: Group/Events/Conference Related bookings

All group, event, or conference bookings are subject to the specific terms and conditions of the Travel Provider, which will be communicated at the time of booking. Eligibility for group rates typically applies to reservations exceeding [7 rooms], with pricing, deposits, and final payments negotiated separately. A non-refundable deposit may be required to confirm the booking, with the balance payable by the specified deadline. Cancellation and refund policies will vary and are subject to the Travel Provider’s discretion, with any applicable fees outlined in the booking agreement. 

Requests for amendments, additional services, or third-party vendor involvement must be submitted in writing and are subject to approval and additional charges. The booking party shall be liable for any damages caused by attendees and must comply with all venue rules, including health and safety policies. Innent Inc. and its Travel Providers are not liable for disruptions caused by force majeure events. Taxes, service fees, and other charges will apply as indicated in the confirmation invoice. Any disputes will be resolved per Innent Inc.’s dispute resolution policies.

Clause 11: Methods of Payment

This section outlines the specific terms governing Travel Services provided by the Travel Provider, supplementing but not replacing the applicable Rules and Restrictions communicated prior to booking. Each Travel Service is offered independently and remains subject to the Travel Provider’s Rules and Restrictions, which take precedence in case of any inconsistencies with this section.  

Our Service provides two payment options: Pay Now or Pay Later. Room rates, inclusive of applicable taxes and fees, are displayed for both options; however, taxes and fees may vary depending on the chosen payment method. Additionally, tax and foreign exchange rates are subject to fluctuations between booking and the stay.  

Under the Pay Now/Advance Pay option, Innent Inc. typically charges the total booking amount to your payment method at the time of booking. This payment includes the room rate charged by the Travel Provider, applicable taxes and a non-refundable facilitation fee retained by Innent Inc. as compensation for arranging the booking, and, where applicable, a separate non-refundable service fee for servicing the booking. These fees are clearly indicated, and you acknowledge that they constitute compensation for the services provided by Innent Inc. The total amount charged may include room rates, tax recovery charges, service fees, and taxes applicable to the room or services.  

For the Pay Later option, the Travel Provider charges your payment method, typically in local currency, at the time of your stay or as otherwise specified during the booking process. To confirm the validity of your payment method, the Travel Provider may process small validation charges prior to the stay.  

Certain Travel Providers may require a deposit, payable by cash or payment card at check-in, to cover incidental expenses during your stay. This deposit is distinct from any payment made to Innent Inc. at the time of booking. In the event of a first-night No-Show, where you fail to check in for the first night of your stay but intend to stay for subsequent nights, you must notify us before the original check-in date. Failure to do so may result in the cancellation of your entire booking. Refunds for no-shows are subject to the property’s applicable Rules and Restrictions and will only be processed in accordance with those terms. By booking through our Service, you agree to these terms and any applicable Rules and Restrictions provided by the Travel Provider.

Clause 12: Collaborative Earning Program

This Program has been created to support and empower our community by providing opportunities for members to earn royalties and enjoy exclusive benefits. By participating in this Program and enrolling in any of the membership tiers, you agree to abide by the following terms and conditions. These terms are designed to ensure a fair, transparent, and enjoyable experience for all members while protecting the integrity of the Program and preventing misuse or legal difficulties. Please read these terms carefully before proceeding.  

 

Please note that this Program will be in a testing phase during its first year. If it serves its intended purpose and positively impacts our community, it will remain active. However, in the event of any serious complications or unforeseen circumstances, Innent reserves the right to terminate the Program at any time.

1. Membership Benefits

1.1. Membership benefits, including but not limited to royalties, discounts, upgrades, and other privileges, are strictly personal and non-transferable unless explicitly stated otherwise in writing by Innent.
 1.2. Members must use their unique membership number at the time of booking to avail themselves of any benefits. Failure to provide the correct membership number may result in the forfeiture of benefits.
 1.3. Benefits are subject to availability and may vary depending on the membership tier, partner hotels, or vendors.

2. Booking Details and Privacy

2.1. Booking information, including guest name, confirmation number, email, dates, or other related details, is considered confidential and cannot be disclosed to members earning royalties unless the booking is made under their name.
 2.2. Innent is committed to protecting guest data in compliance with applicable privacy laws, including but not limited to British Columbia’s Personal Information Privacy Act (PIPA).
 2.3. Members are prohibited from using guest data for any purpose other than tracking legitimate royalties earned through the Program.

3. Membership Subscription Cancellations

3.1. Members may request cancellation of their subscription by contacting Innent’s customer support team at support@innent.com if an online cancellation option is unavailable.
 3.2. Cancellations requested after the renewal date will not be eligible for a refund of the subscription fee.
 3.3. Membership benefits, including access to royalties and discounts, will cease immediately upon cancellation of the subscription.

4. Recurring Payments and Fees

4.1. All membership subscriptions operate on a recurring payment model unless explicitly stated otherwise. Members will be billed automatically at the beginning of each billing cycle.
 4.2. In the case of failed recurring payments, the associated chargeback fee will be borne by the member. This fee will either be added to their next booking or directly billed to them.
 4.3. Members are responsible for ensuring their payment methods are valid and up to date to avoid service interruptions. Innent is not liable for any disruptions caused by expired or invalid payment methods.

5. Royalties and Earnings

5.1. Royalties earned are calculated as a percentage of the booking amount, subject to the terms of the specific membership tier.

5.2. Corporate VIP Membership royalties are capped at CAD $1,000 per month, while Elite Membership royalties have no cap.
 5.3. Earnings will only be credited to the member's account once the associated booking has been successfully completed and within 15 days of the guest's checkout. This ensures that all transactions are verified, and any potential disputes or adjustments can be resolved before royalties are finalized.

5.4. Any fraudulent bookings intended to manipulate royalties, including but not limited to false bookings, self-referrals, or misrepresentation, will result in immediate membership termination and forfeiture of all earnings and will be subjected to legal and financial implications.

5.5. Subscriptions are non-refundable after the renewal date and can be cancelled anytime by contacting support@innent.com.

6. Booking Modifications and Cancellations

6.1. Flexible booking options, such as early check-in, late check-out, and free cancellations, are subject to availability and the specific policies of the Travel Providers.
 6.2. Room upgrades are provided on an as-available basis and cannot be guaranteed. Members are encouraged to confirm availability directly with the Property prior to the arrival.

7. Membership Downgrades and Upgrades

7.1. Members may request to upgrade or downgrade their membership tier by contacting Innent’s customer support team.
 7.2. Upgrades will take effect immediately upon payment of the new subscription fee, while downgrades will only take effect at the end of the current billing cycle.
 7.3. Any prorated refunds or additional charges resulting from tier changes will be calculated based on the remaining duration of the billing cycle.

8. Disputes and Complaints

8.1. Any disputes regarding membership benefits, payments, or royalties must be submitted in writing to support@innent.com within 30 days of the transaction or issue.
 8.2. Innent reserves the right to investigate and resolve membership disputes at its sole discretion. Unless legally exempted, all decisions made by Innent regarding disputes are final and binding.

9. Modifications to Terms and Membership Features

9.1. Innent reserves the right to modify membership terms, benefits, or pricing at any time with a minimum of 7-day notice to members. Notice will be provided via email or through the member’s account dashboard.
 9.2. Continued use of the membership after such changes constitutes acceptance of the revised terms. Members who do not agree to the updated terms may cancel their subscription in accordance with Section 3.

10. Termination of Membership

10.1. Innent reserves the right to terminate any membership for violation of these terms, fraudulent activity, or misuse of benefits.
 10.2. Terminated members will forfeit all royalties and unused benefits. Innent may also pursue legal action in cases of severe misconduct or fraud.

11. Liability and Disclaimer

11.1. Innent is not responsible for any losses resulting from changes in travel plans, cancellations, or denied benefits due to unavailability. Members are encouraged to review hotel policies and travel advisories prior to booking.
 11.2. Membership benefits are provided as-is, and Innent makes no guarantees regarding the availability or quality of services provided by partner hotels or vendors.
 11.3. Innent shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Program or membership benefits.

12. General Provisions

12.1. These terms and conditions constitute the entire agreement between the member and Innent regarding the Collaborative Earning Program and supersede any prior agreements or understandings.
 12.2. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
 

Clause 13: Reviews, Ratings, Comments, & Photos

The ratings displayed on our Service serve as a general indication of the quality and expectations associated with properties of a given rating level. These ratings, including those provided by local or national star-rating organizations, may not correspond to the standards of your home country and do not guarantee specific features or amenities.   

By submitting content to our Service through email, posts, or other means—including property reviews, photos, videos, questions, comments, suggestions, or ideas (collectively referred to as "Submissions")—you confirm that all Submissions are your original creation and that you possess all necessary rights to permit us to use the Submissions as outlined in these Terms. Additionally, you grant Innent Inc. a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Submissions worldwide, in any media now known or hereafter developed.  

You acknowledge that Innent Inc. may, at its discretion, use your name (e.g., first name and hometown) in a non-identifiable format with your Submissions. Furthermore, Submissions may be shared with Travel Providers. You also grant Innent Inc. the right to pursue legal action against any party infringing on your or the company’s rights in the Submissions.  

All Submissions are considered non-confidential and non-proprietary. Where applicable, you expressly waive any "moral rights" (including rights of attribution or integrity) that may exist in your Submissions. You agree that Innent Inc. may use, publish, modify, delete, or exploit your Submissions without notice or objection.  

You are solely responsible for the content of your Submissions and affirm that they do not contain any material that:  

- Is unlawful, threatening, defamatory, obscene, or violates privacy or applicable laws,  

- Is commercial in nature (e.g., solicitations, advertisements, or marketing),  

- Infringes upon the copyright, trademark, patent, or other proprietary rights of any third party, or  

- Is objectionable based on public interest, morality, or security.  

You will bear sole liability for any damages or harm arising from your Submissions. We reserve the right to use, publish, or delete any Submission at our sole discretion, without prior notice. Only your most recent Submission for the same property will be considered for use, and all Submissions are subject to our Content Guidelines.

Innent Inc. claims no ownership, endorsement, or affiliation with your Submissions. For additional details, please refer to our Content Guidelines

Clause 14: Intellectual Property Policy and Notices

1. Respect for Intellectual Property Rights

Innent Inc. recognizes and respects the intellectual property rights of others and expects our suppliers, partners, and users (collectively referred to as "Users") to uphold these rights. We have implemented a strict policy prohibiting the use or posting of materials that infringe upon copyrights, trademarks, or other intellectual property rights. Any User found to be a repeat infringer will face appropriate actions, including potential termination of their account. This policy ensures compliance with applicable laws and fosters a secure and lawful environment for all Users.

 

2. Copyright Infringement Complaints

If you believe that your copyrighted work has been infringed upon via Innent Inc.’s services, you may file a formal complaint by submitting a Copyright Infringement Complaint Form to our designated copyright agent at legal@innent.com.

 

To facilitate a thorough and efficient review, your notice must include the following:

 

Identification of the copyrighted work allegedly infringed (e.g., registration details or a copy of the copyrighted material).

Identification of the infringing material on our service, including a URL, screenshot, or other evidence pinpointing the content.

Your name, mailing address, email address, and telephone number.

A statement asserting: "I have a good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."

A statement affirming: "The information in this notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

The signature of the person authorized to act on behalf of the copyright owner.

Please note that incomplete or improperly filled-out complaints will be returned for revision. Misrepresentations in your notice may result in liability for damages.

 

3. Copyright Infringement Counter-Notices

If you believe that your content was removed in error following a copyright complaint, you may submit a Copyright Infringement Counter-Notice to legal@innent.com. This notice must include:

 

Identification of the content removed and its original location (e.g., a URL or specific description).

Your name, mailing address, email address, and telephone number.

A declaration of jurisdiction: "For the purpose of this complaint and counter-notice, I hereby consent to the jurisdiction of the courts located in British Columbia, Canada. I further agree to accept service of process from the party who submitted the original copyright complaint or that party’s agent."

A statement affirming: "I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed as a result of a mistake or misidentification."

Your signature.

Upon receiving a valid counter-notice, we will review the claim and may reinstate the content if appropriate.

 

4. Trademark Misuse Complaints

Users who believe their trademark rights are being infringed upon or misused through Innent Inc.’s services may submit a Trademark Misuse Complaint to legal@innent.com. Your complaint must include:

 

Identification of the trademark you believe is infringed.

Evidence of the misuse, including URLs or specific descriptions of the infringing use.

Your contact details, including name, address, telephone number, and email address.

A statement asserting: "I have a good faith belief that the use of the above designation is not authorized or permissible and infringes or misuses the trademark."

A statement affirming: "The information in this notice is accurate, and under penalty of perjury, I declare that I am the owner or authorized to act on behalf of the owner of the trademark being infringed or misused."

Your signature.

Incomplete submissions may result in delays or rejection of the complaint.

 

5. Platform Usage and Content Submission Standards

By using Innent Inc.’s platform, Users agree to respect the intellectual property of others and refrain from unauthorized activities, including monitoring, copying, scraping, reproducing, or otherwise exploiting any aspect of the platform for commercial purposes without written authorization.

 

When submitting content (e.g., reviews or photos) to our platform, you confirm the following:

 

The content complies with our Content Guidelines and is truthful and original.

You hold the necessary rights or permissions to share the content.

The content does not infringe on the rights or privacy of others.

You grant Innent Inc. a worldwide, royalty-free license to use the content for promotional or commercial purposes unless you request its removal.

Innent Inc. reserves the right to remove any content that fails to meet these standards.

 

6. Monitoring and Enforcement

We actively monitor activity on our platform to detect and prevent unauthorized actions, such as excessive searches, automated data collection, or actions placing undue stress on our systems. We reserve the right to limit access or terminate accounts in response to violations.

 

7. Disclaimer of Liability

Innent Inc. disclaims all responsibility for content submitted by Users and reserves the right to remove or modify such content at its sole discretion. We are not liable for legal claims resulting from User submissions.

For all legal communications or inquiries regarding this policy, contact legal@innent.com.

Clause 15: Your Privacy and Personal Information

At Innent Inc., the protection and lawful handling of your personal information is of paramount importance. Our Privacy Policy comprehensively details the methods by which we collect, use, process, disclose, and safeguard your data in compliance with applicable privacy laws and regulations. This policy further outlines your rights concerning your personal information, including access, correction, and deletion, as well as the measures we employ to ensure its security. For a complete understanding of our data practices and your rights, we encourage you to review our Privacy Policy. Should you have any questions or require further clarification, please direct your inquiries to legal@innent.com.

Clause 16: Travel Dynamics Terms

You are solely responsible for ensuring compliance with all health-related entry requirements for your destination. This includes obtaining necessary vaccinations, inoculations, and recommended medications. It is strongly recommended that you consult a healthcare professional before your trip and adhere to their medical advice. If your stay booking includes meals, the number of meals will correspond to the number of nights of your stay. Full board typically includes breakfast, lunch, and dinner, while half board includes breakfast and one additional meal (lunch or dinner). Please note that no refunds will be issued for missed meals.

While most international travel occurs without incident, certain destinations may carry heightened risks. Travellers are advised to review any travel advisories or warnings issued by relevant authorities prior to booking and to monitor these advisories throughout their trip. This proactive approach can help minimize potential disruptions during travel and return. Passport and visa compliance is also your responsibility. Requirements for travel documents may change, and it is essential to consult the relevant embassy or consulate to verify current regulations. Please allow sufficient time to complete any necessary applications prior to booking and departure. Innent Inc. is not liable for denied entry to flights, cruises, or countries due to non-compliance with travel documents or government regulations, including those applicable at transit stops, regardless of whether you remain on board the aircraft or cruise.

Certain governments may mandate airlines to collect personal information for all passengers. This information may be gathered at check-in or during booking. If you have questions regarding this policy, contact your airline directly. Innent Inc. does not warrant that international travel is without risk and assumes no responsibility for damages or losses resulting from travel to higher-risk destinations. Travellers are encouraged to take all necessary precautions to ensure a safe and smooth journey.

Clause 17: Considerable Terms

These Terms represent the entire agreement between you and Innent Inc. regarding the use of our Service, superseding all prior or contemporaneous communications, whether electronic, oral, or written. While Innent Inc. retains the right to assign, subcontract, or delegate its rights, duties, or obligations under these Terms, you may not do so without prior written consent. These Terms do not grant rights to any third party unless explicitly stated, and no third-party consent is required for any modifications, waivers, or terminations of any part of these Terms. Furthermore, these Terms do not establish third-party rights enforceable under applicable laws or regulations.  

Our Service is operated by a Canadian entity and, except where restricted by law, these Terms are governed by the laws of the Province of British Columbia, Canada. By using our Service, you consent to the exclusive jurisdiction and venue of the courts located in Surrey, British Columbia, for resolving disputes arising out of or related to these Terms or the use of our Service.  

Unless otherwise specified, prices displayed on our Service do not include travel insurance. It is strongly recommended that you purchase adequate insurance to cover potential risks, including cancellation scenarios or repatriation costs resulting from accidents or illnesses. You are solely responsible for ensuring that your chosen insurance policy meets your specific requirements. Where travel insurance products are offered through our Service, the provider's key terms and conditions will be made available.  

Failure or delay by Innent Inc. in enforcing any provision of these Terms does not constitute a waiver of the right to enforce that or any other provision in the future. If any provision or part of a provision within these Terms is found to be invalid, illegal, or unenforceable by a court or other competent authority, such provision (or part) shall be deemed severable, and the remaining provisions shall remain valid and enforceable.  

Finally, any obligations imposed by these Terms that are intended to extend beyond their expiration or termination shall survive and continue to be enforceable.

Map Terms
Your use of maps available on our Service is governed by the Google Terms of Use, Google Acceptable Use Policy, Google Legal Notices, and Google Privacy Statement, as well as the Microsoft Terms of Use and Microsoft Privacy Statement. Google and Microsoft reserve the right to modify their Terms of Use and Privacy Statements at any time, at their sole discretion.

OpenStreetMap geo-data used in mapping is © OpenStreetMap contributors and available under the Open Database License (ODbL).

Amendments to Terms of Use

Innent Inc. reserves the right to amend these Terms of Use at any time. Clients will be notified of any substantial changes that may impact their booking experience or the handling of existing bookings.

 [Last Updated: February 26, 2025]