Last Updated: January 12, 2025

These Content Guidelines (the “Guidelines”) are an integral part of Innent Inc.’s (“Innent,” “we,” “us,” or “our”) Terms of Service and Privacy Policy. They govern all user-submitted content, including but not limited to reviews, photos, comments, and other materials (collectively referred to as “Submissions”) provided on or through our website, applications, or other platforms (the “Platform”). Users (“you” or “users”) must adhere to these Guidelines. By submitting content, you agree to these Guidelines and grant Innent a license to use your content as outlined in the Terms of Service.

Failure to comply with these Guidelines may result in the rejection or removal of your content, suspension of your account, or other actions deemed necessary by Innent.

1. Compliance with Guidelines

1.1 All Submissions must comply with these Guidelines and applicable laws. By submitting content, you confirm that your Submission adheres to these standards.

1.2 These Guidelines are updated periodically, and the latest version is binding. The revision date is provided at the top of this document. It is your responsibility to review these Guidelines regularly.

2. Standards for Reviews

2.1 Accuracy and Authenticity: Reviews must reflect genuine, truthful, and unbiased experiences. Submissions must not be misleading, fraudulent, or fabricated.

2.2 Eligibility to Review: Reviews are permitted only for accommodations, services, or activities booked via our Platform. Reviews must:

• Relate to personal experiences.
• Be submitted within three (3) months of the relevant stay or service.
• Comply with these Guidelines.

2.3 Ownership Conflicts: Users who own, manage, or are otherwise affiliated with a property or service are prohibited from submitting reviews for that property or service.

3. Moderation and Publication of Submissions

3.1 Moderation Process: Innent may employ automated tools and manual review processes to evaluate compliance with these Guidelines. Submissions flagged for potential violations undergo further scrutiny by our team.

3.2 Grounds for Rejection or Removal: Submissions may be rejected or removed if they:

• Violate these Guidelines or applicable laws.
• Include prohibited content (see Section 4).
• Contain personal data of third parties without consent.
• Are proven to be fabricated, defamatory, or unlawful.
• Do not meet the eligibility criteria stated in Section 2.

3.3 Notification: Users whose Submissions are rejected will be notified by email, where applicable, including reasons for rejection.

4. Prohibited Content

4.1 Submissions may not include the following:

• Unlawful, defamatory, or infringing material.
• Obscene, pornographic, or offensive content.
• Harassing, discriminatory, or hate speech.
• Irrelevant or promotional content unrelated to the Platform.
• Personal or sensitive information (e.g., contact details, financial information).
• Spam, impersonation, or misrepresentation.
• Content violating intellectual property rights.
• Politically sensitive comments or content related to illegal activities.
• Animal cruelty or depictions of violence.

4.2 Innent reserves the right, at its sole discretion, to determine the appropriateness of the content and to remove any Submission deemed non-compliant.

5. Scoring and Review Standards

5.1 Scoring Mechanism: Reviews may include an overall score and sub-scores for specific aspects such as cleanliness, location, and service. Scores are aggregated to calculate an overall rating displayed on the Platform.

5.2 Relevance of Reviews: Reviews older than thirty-six (36) months may be removed or deprioritized in search results. Recent reviews may be weighted more heavily to reflect current experiences.

6. Partner Responses

6.1 Property owners or service providers may respond to reviews via designated tools. Such responses must comply with these Guidelines and may not harass, intimidate, or discredit reviewers.

6.2 Property owners may dispute reviews by submitting a formal request, citing specific violations of these Guidelines. Decisions on disputes are at the sole discretion of Innent.

7. Photo Submission Requirements

7.1 Technical Specifications:

• Images must be in BMP, PNG, GIF, or JPEG formats.
• Maximum file size: 5 MB.
• Minimum resolution: 60 x 60 pixels.

7.2 Prohibited Content in Photos:

• Logos, watermarks, or promotional material.
• Nudity, violence, or illegal activities.
• Photos of minors or third parties without consent.

8. Incentives for Reviews

8.1 Innent may offer incentives for submitting reviews. Incentives are provided regardless of the review’s sentiment (positive or negative) to ensure impartiality.

9. Reporting Violations and Disputes

9.1 Reporting Violations: Users may report inappropriate content via the reporting tools on the Platform. Reports are reviewed promptly, and appropriate action is taken.

9.2 Dispute Resolution: Property owners or users may dispute reviews by submitting a formal request through our Customer Support team. Decisions on disputes are final and at the sole discretion of Innent.

10. Content Retention and Updates

10.1 Submissions are retained for as long as deemed relevant for the Platform’s purposes. Reviews and related content may be removed after thirty-six (36) months unless otherwise required by law or business needs.

10.2 These Guidelines are subject to periodic updates. Users are encouraged to review them regularly to remain informed of any changes.

By using the Platform and submitting content, you acknowledge that you have read, understood, and agreed to these Guidelines.